Terms and Conditions

Effective Date: 16 May 2025
Website: www.nicolaphoenix.com

Welcome to the official website of Nicola Phoenix. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with these Terms, please do not use this website.

1. Operator Information

This website is owned and operated by Nicola Phoenix, an Australia-based Integrative Practitioner, Holistic Psychologist, Energy Medicine Practitioner, and Yoga and Meditation Teacher offering services worldwide.
Business Location: Australia
Email: contact@nicolaphoenix.com

2. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old, or you have legal consent from a parent or guardian.

  • You will use this website lawfully and only for its intended purposes.

  • You accept full responsibility for any decisions or actions taken based on the content provided.

3. No Clinical Psychological or Medical Services

Although Nicola Phoenix is a qualified psychologist, the content and services on this website are provided solely for educational, informational, and personal development purposes.

By accessing this website, you acknowledge and agree that:

  • No part of this website constitutes psychological or medical treatment, diagnosis, or therapy.

  • Accessing or using this website does not create a psychologist–client relationship.

  • The tools, meditations, and content offered are for general wellbeing and are not a substitute for professional advice, diagnosis, or treatment.

  • Nicola Phoenix does not diagnose or treat any mental, emotional, or physical health conditions through this platform.

  • Users should not rely solely on this content for managing any psychological or health concerns.

  • If you require support for a medical or mental health issue, please contact a qualified health professional.

  • In the case of a crisis or emergency, contact emergency services or a local mental health helpline immediately.

Note: Any psychological services provided by Nicola Phoenix as a registered psychologist are offered separately under appropriate regulatory frameworks and are not conducted through this website.

4. Disclaimer of Liability

To the extent permitted by law, Nicola Phoenix disclaims all liability for any injury, loss, damage, cost, or expense arising from:

  • The use or inability to use this website

  • Any decisions made based on the website's content

  • Participation in programs or services offered via this website

Nicola Phoenix will not be liable for indirect, incidental, or consequential damages.

5. Australian Consumer Law Notice

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law (ACL).

If any consumer guarantees apply that cannot be excluded, Nicola Phoenix limits her liability (where legally permitted) to either:

  • The resupply of the services; or

  • The cost of having the services resupplied.

6. International Users

This website is accessible globally. If you access it from outside Australia, you are responsible for complying with local laws. Nicola Phoenix makes no representation that the content is appropriate or lawful in every jurisdiction.

7. Intellectual Property

All content on this website, including text, graphics, audio, video, branding, and downloadable materials, is the property of Nicola Phoenix or its licensors and is protected under Australian and international intellectual property laws.

You must not:

  • Copy, reproduce, modify, or distribute content without written permission

  • Use the content for commercial purposes without express consent

8. Bookings and Services

By booking a service (session, course, or workshop), you agree to:

  • Provide accurate and complete information

  • Acknowledge that these services are non-clinical and not intended to diagnose, treat, or prevent health conditions

  • Abide by the refund and rescheduling policies outlined on the relevant booking pages

9. Payments

All payments must be made in accordance with the following terms:

Courses and Workshops:

  • Full payment is required in advance.

  • Bookings are only confirmed once payment is received.

  • Non-payment may result in cancellation.

One-on-One Sessions:

  • Payment is due on the day of service.

  • Sessions must be paid immediately after completion unless otherwise agreed with Nicola Phoenix.

  • No credit terms or payment deferrals are offered.

All prices are in Australian Dollar AUD unless stated otherwise. Nicola Phoenix reserves the right to update pricing at any time.

Payments are processed securely via third-party platforms. While Nicola will assist in resolving any issues, she is not liable for problems arising from third-party processors.

10. Privacy

Your use of this website is also subject to our Privacy Policy, which outlines how personal information is collected, stored, and processed in accordance with Australian privacy laws and international standards such as GDPR and CCPA.

11. Third-Party Links

This website may contain links to third-party websites. Nicola Phoenix is not responsible for the content, accuracy, or availability of any linked sites and disclaims liability for any loss or damage arising from their use.

12. Indemnity

You agree to indemnify and hold harmless Nicola Phoenix, her agents, affiliates, employees, and contractors from any claims, demands, losses, damages, liabilities, and costs (including legal fees) arising from:

  • Your use of the website or its services

  • Your breach of these Terms

  • Your violation of any applicable laws or third-party rights

13. Termination

Nicola Phoenix reserves the right to:

  • Suspend or terminate your access to the website or services without notice for any breach of these Terms

  • Modify or discontinue any aspect of the website or services at any time without liability

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

For international users, these terms apply under the principles of contract law, and any disputes must be brought in the jurisdiction of Nicola Phoenix’s residence unless local law requires otherwise.

15. Changes to These Terms

These Terms may be updated periodically. Continued use of the website after any changes constitutes acceptance of the revised Terms. Please review this page regularly.

16. Contact

If you have any questions or concerns regarding these Terms and Conditions, please contact:
Nicola Phoenix
Email: contact@nicolaphoenix.com