Privacy Policy

Effective Date: 14 May 2025
Website: www.nicolaphoenix.com

This Privacy Policy outlines how Nicola Phoenix—an Australian-based Integrative Practitioner, Holistic Psychologist, Energy Medicine Practitioner, and Yoga and Meditation Teacher—collects, uses, stores, and protects your personal information. Nicola provides services globally and respects your privacy, wherever you access this website from.

1. Who We Are

This website is operated by Nicola Phoenix, based in Australia and offering services worldwide.
For all privacy-related matters, please contact:
📧 Email: contact@nicolaphoenix.com

2. What Information We Collect

We may collect your personal information in the following ways:

a. Information You Provide Directly

  • Name, email address, phone number, postal address

  • Information submitted via booking, subscribing to newsletters, or completing contact forms

  • Testimonials, comments, or feedback

b. Information Collected Automatically

  • IP address, browser type, and device identifiers

  • Geographic location (approximate)

  • Website usage data (pages visited, time spent, referring sites)

c. Cookies & Tracking Technologies

  • This website uses cookies and similar technologies for functionality, performance, and (where applicable) marketing. See Section 9 for more details.

3. How We Use Your Information

Your personal data is used to:

  • Provide, manage, and deliver services you request or purchase

  • Respond to inquiries and communicate with you

  • Send email newsletters or updates (only with your consent)

  • Improve website functionality and user experience

  • Fulfil legal, regulatory, or tax obligations

4. Legal Basis for Processing

While Nicola operates under Australian privacy laws, we recognise international standards like the GDPR.

Our lawful bases for processing include:

  • Consent – Where you explicitly agree (e.g., for newsletters)

  • Contract – To deliver services or products you request

  • Legal obligation – Compliance with tax, legal, or regulatory duties

  • Legitimate interest – Where data use supports legitimate business purposes that don’t override your rights

5. Disclosure of Personal Information

We do not sell or rent your personal information.
We may share data with:

  • Trusted third-party service providers (e.g., booking tools, email platforms, payment processors)

  • Legal or regulatory authorities if required by law

  • International clients or service collaborators, under appropriate safeguards

  • Successors in the event of a business transition (you will be notified where relevant)

All third-party providers are contractually required to protect your data and uphold confidentiality.

6. International Transfers

As Nicola serves a global audience, personal information may be stored or processed in countries including the UK, USA, or EU.

We take reasonable steps to ensure international transfers comply with the Australian Privacy Principles (APPs) or recognised global standards like the EU Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your data only for as long as necessary:

Type of Information and Retention Period

Inquiries and communication - Up to 12 months

Service records (e.g. bookings) - Up to 7 years (for legal/tax purposes)

Mailing list subscriptions - Until you unsubscribe

Data is securely deleted or anonymised when no longer needed.

8. Your Rights

If you are located in Australia:

Under the Privacy Act 1988, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Lodge a complaint if you believe your privacy has been breached

If you are located internationally:

Depending on your jurisdiction (e.g. EU, UK, California), your rights may include:

  • Right to be informed about data use

  • Right to access, rectify, delete, or restrict your data

  • Right to object to or withdraw consent

  • Right to data portability

To exercise your rights, contact: 📧 contact@nicolaphoenix.com
If your concerns are not resolved, you can contact the Office of the Australian Information Commissioner (OAIC) or your relevant local authority.

9. Cookies Policy

We use cookies to:

  • Improve website performance and usability

  • Understand visitor behaviour (e.g., via Google Analytics)

  • Remember user preferences

You may disable cookies in your browser settings. However, doing so may impact site functionality.

10. Data Security

We take reasonable industry-standard measures to safeguard your data against misuse, interference, loss, unauthorised access, or disclosure.

While we strive to protect your information, no digital system is 100% secure. You share data with us at your own risk.

11. Children’s Privacy

This website is not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe we have inadvertently done so, please contact us immediately so we can delete the information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated Effective Date. Continued use of the website constitutes your agreement to the current policy.

13. Contact Information

If you have any questions or concerns regarding your personal data or this Privacy Policy, please contact:
Nicola Phoenix
📧 Email: contact@nicolaphoenix.com